Last Updated: August 19, 2026

At Olivaren, we respect your privacy and are committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how Olivaren collects, uses, discloses, stores, and protects personal information when you visit olivaren.com, place an order, contact customer support, request a return or refund, or otherwise interact with our website and services.

This policy applies to information collected through olivaren.com and communications directly related to purchases and customer service.

Summary

1. Who We Are

This Privacy Policy applies to:

Throughout this Privacy Policy, “Olivaren,” “we,” “us,” and “our” refer to Olivaren.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

You may provide information when you:

• Place an order
• Complete checkout
• Contact customer support
• Request a return or refund
• Request an order change or cancellation
• Report a damaged, defective, missing, or incorrect item
• Subscribe to communications when such an option is available
• Submit another form through our website

This information may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number, when provided or required
• Order number
• Products purchased
• Product preferences or selections
• Return or refund information
• Customer service communications
• Photographs or supporting information submitted with a claim
• Other information you voluntarily provide

3. Order and Transaction Information

When you purchase jewelry through olivaren.com, we may process information related to the transaction, including:

• Order number
• Products ordered
• Product quantities
• Product prices
• Discounts, when applicable
• Shipping charges
• Applicable taxes
• Payment status
• Billing information
• Shipping information
• Order date and time
• Fulfillment status
• Tracking information
• Return status
• Refund status

We use this information primarily to process, fulfill, support, and maintain records of customer transactions.

4. Payment Information

Payment information necessary to complete a transaction may be submitted to authorized payment processors or financial service providers used by the website.

Depending on the payment method selected, payment-related information may include:

• Cardholder name
• Billing address
• Payment method
• Payment authorization information
• Transaction identifiers

Full payment card information may be handled directly by the applicable payment provider rather than stored directly by Olivaren.

Third-party payment providers may process information according to their own security, privacy, and regulatory obligations.

5. Information Collected Automatically

When you visit olivaren.com, certain technical information may be collected automatically by the website or service providers supporting website operation.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from an IP address
• Pages viewed
• Referring pages
• Date and time of visits
• Website interactions
• Session information
• Shopping cart activity
• Cookie identifiers
• Device identifiers
• Diagnostic information
• Website performance information

This information may be used for website functionality, security, analytics, troubleshooting, fraud prevention, and improving the customer experience.

6. Cookies and Similar Technologies

Olivaren may use cookies and similar technologies on olivaren.com.

Cookies are small data files that may be stored on a user's browser or device.

Depending on the technologies enabled on the website, cookies may be used for:

• Keeping the website operational
• Maintaining shopping cart contents
• Remembering customer preferences
• Maintaining browsing sessions
• Providing website security
• Preventing fraudulent activity
• Understanding website performance
• Measuring website usage
• Supporting analytics
• Remembering consent preferences
• Supporting advertising or measurement functions where permitted

Additional information about cookies and available choices is provided in our Cookie Policy.

7. Essential Cookies

Some cookies or similar technologies may be necessary for core website functions.

Essential technologies may support:

• Shopping cart functions
• Checkout
• Security
• Authentication where applicable
• Fraud prevention
• Session management
• Customer privacy preferences

Disabling essential technologies may prevent certain website functions from working correctly.

8. Analytics and Performance Technologies

Where enabled, analytics or performance technologies may collect information about how visitors interact with olivaren.com.

This may include:

• Pages visited
• Time spent on pages
• Navigation paths
• Device characteristics
• Browser information
• General website interaction data

We may use this information to understand website performance, identify technical problems, and improve usability.

Where consent is legally required for non-essential analytics technologies, such technologies should be used in accordance with the applicable consent requirements.

9. Advertising and Measurement Technologies

If advertising or marketing measurement technologies are enabled on olivaren.com, they may be used to:

• Measure advertising effectiveness
• Understand interactions with advertisements
• Measure conversions
• Prevent advertising fraud
• Limit repetitive advertising
• Improve campaign performance

The availability and use of such technologies depend on the services actually enabled on the website.

Where applicable law requires user consent before non-essential advertising or tracking technologies are activated, we will seek the appropriate consent.

10. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing

To:

• Receive orders
• Verify transaction information
• Process payments
• Prepare orders
• Fulfill purchases
• Confirm orders

Shipping and Delivery

To:

• Prepare shipping labels
• Provide shipping information
• Transfer necessary delivery information to carriers
• Track shipments
• Resolve delivery problems

Olivaren currently uses shipping services that may include:

• USPS
• UPS
• FedEx

Only information reasonably necessary to deliver the order is provided to the applicable carrier.

Customer Support

To:

• Respond to customer questions
• Provide order assistance
• Resolve shipping concerns
• Investigate product issues
• Process customer service requests

Returns and Refunds

To:

• Verify purchases
• Review return eligibility
• Provide prepaid return labels
• Track returned merchandise
• Inspect and process returned orders
• Issue approved refunds
• Maintain transaction records

Fraud Prevention and Security

To:

• Detect suspicious transactions
• Prevent unauthorized purchases
• Protect customer information
• Protect website systems
• Investigate fraudulent activity
• Maintain transaction security

Website Operation

To:

• Maintain website functionality
• Diagnose technical problems
• Maintain shopping cart functionality
• Improve website performance
• Provide a consistent shopping experience

Legal and Compliance Purposes

To:

• Maintain required transaction records
• Respond to lawful requests
• Enforce applicable agreements
• Protect legal rights
• Resolve disputes
• Meet applicable tax, accounting, consumer protection, or other legal obligations

11. How We Share Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business and provide our services.

These service providers may include:

• Payment processors
• Shipping carriers
• Website hosting providers
• E-commerce platform providers
• Security and fraud-prevention providers
• Customer support technology providers
• Analytics providers, where enabled
• Advertising or measurement providers, where enabled and legally permitted
• Professional advisers where reasonably necessary

Service providers receive only information reasonably necessary for the service they perform.

12. Shipping Providers

When you place an order, information required for delivery may be shared with the shipping carrier assigned to the shipment.

This may include:

• Customer name
• Shipping address
• Contact information where necessary
• Package information
• Tracking information

Shipping providers may include:

• USPS
• UPS
• FedEx

The applicable carrier processes information according to its own privacy and operational requirements.

13. Payment Service Providers

Payment transactions may be handled by third-party payment processors.

These providers may receive information necessary to:

• Authorize a transaction
• Process payment
• Detect payment fraud
• Issue refunds
• Maintain transaction security

Olivaren does not require customers to send full payment card details by ordinary customer-support email.

Customers should not email full credit card numbers, card security codes, passwords, or other sensitive authentication credentials to support@olivaren.com.

14. Business and Legal Disclosures

Personal information may be disclosed where reasonably necessary:

• To comply with applicable law
• To respond to valid legal process
• To respond to lawful government requests
• To investigate suspected fraud
• To protect customers
• To protect our legal rights
• To enforce our policies
• To protect website security
• In connection with a legitimate business restructuring, transfer, acquisition, or similar transaction where permitted by law

We do not disclose customer information merely because an informal third party requests it.

15. Sale of Personal Information

Olivaren does not sell personal information for monetary payment.

If our data practices change in a manner that creates additional privacy rights or opt-out requirements under applicable law, we will update our disclosures and provide any legally required choices.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate legal and business purposes.

Retention periods may depend on factors including:

• Order fulfillment
• Return and refund periods
• Customer support requirements
• Fraud prevention
• Financial recordkeeping
• Tax and accounting obligations
• Dispute resolution
• Legal requirements
• Security requirements

When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

17. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Improper alteration
• Misuse
• Loss
• Destruction

No website, electronic storage system, or internet transmission method can be guaranteed to be completely secure.

Customers should also protect their own devices, passwords, payment credentials, and account information.

18. Customer Privacy Choices

Depending on the circumstances and applicable law, customers may have rights or choices regarding their personal information.

These may include the ability to request:

• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of eligible personal information
• Information about certain processing activities
• Withdrawal of consent where processing depends on consent
• Opt-out choices where applicable
• A copy of certain information where applicable

The availability of a particular right depends on applicable law and the nature of the request.

Official guidance recognizes access, correction, deletion and related consumer privacy rights under certain privacy regimes where their applicability requirements are met.

19. How to Submit a Privacy Request

Privacy-related requests may be submitted to:

support@olivaren.com

Please include enough information for us to understand and respond to your request.

For security purposes, we may need to verify that the person making a request is the individual associated with the relevant information.

We will not request more verification information than reasonably necessary for the request.

20. Identity Verification

Before providing, correcting, or deleting certain personal information, we may take reasonable steps to verify the requester's identity.

Verification may involve confirming information associated with an existing order or customer interaction.

This process helps prevent unauthorized individuals from obtaining or changing another customer's information.

21. Authorized Requests

Where applicable law allows another person to submit a privacy request on a customer's behalf, we may request reasonable evidence that the person is authorized to act for the customer.

We may also verify the customer's identity directly where permitted.

22. Non-Discrimination

Where applicable privacy law provides such protection, we will not unlawfully discriminate against a customer solely because the customer exercised an applicable privacy right.

Privacy choices will not be used to deny legally protected consumer rights.

23. California Privacy Rights

California residents may have specific privacy rights if the relevant California privacy law applies to Olivaren and the particular processing activity.

Depending on applicability, such rights may include rights concerning access, correction, deletion, disclosure of data practices, and certain opt-out choices. California's official privacy guidance describes these consumer rights and requires covered businesses to explain how qualifying consumers can exercise them.

California residents may submit applicable privacy requests to:

support@olivaren.com

Nothing in this section represents that every California privacy statute necessarily applies to every Olivaren transaction. Rights will be honored where legally applicable.

24. International Visitors

Olivaren currently sells and ships products only within the United States.

Individuals may nevertheless be able to access olivaren.com from other locations.

Where a data-protection law legally applies to a particular visitor or processing activity, we will handle applicable privacy requests in accordance with that law.

Data protection rules that apply in some jurisdictions require organizations to provide transparent information concerning the identity of the organization, purposes of processing, legal basis where relevant, and recipients of personal data.

25. Legal Bases Where Required

Where applicable law requires us to identify a legal basis for processing personal information, processing may be based on:

• Performance of a transaction or contract requested by the customer
• Compliance with legal obligations
• Legitimate business interests that do not override legally protected individual rights
• Consent, where consent is required

For example, information necessary to ship an order is processed because it is necessary to fulfill the customer's purchase.

Where consent is the applicable basis, customers may have the right to withdraw that consent, subject to applicable law.

26. Children's Privacy

Olivaren is an online jewelry store and is not directed toward children.

We do not knowingly seek to collect personal information directly from children for the purpose of offering services specifically directed to them.

If a parent or legal guardian believes that a child has submitted personal information to us inappropriately, they may contact:

support@olivaren.com

We will review the request and take appropriate action where required.

27. Email Communications

We may send transactional communications relating to:

• Orders
• Payment status
• Shipping
• Delivery
• Returns
• Refunds
• Customer service
• Security issues

These communications are necessary to support a customer's transaction or request.

If separate marketing communications are offered, customers may use the unsubscribe method provided in the relevant marketing message, where applicable.

28. Customer Service Communications

When you contact support@olivaren.com, we may retain communications and related information as reasonably necessary to:

• Respond to your request
• Maintain customer service records
• Resolve disputes
• Verify transactions
• Prevent fraud
• Improve customer support
• Meet legal obligations

Please do not send unnecessary sensitive personal information through ordinary email.

29. Returns, Refunds, and Privacy

When you request a return or refund, we may process:

• Name
• Email address
• Order number
• Product information
• Shipping information
• Return reason
• Return tracking information
• Photographs submitted as evidence
• Refund status
• Transaction information

This information is used to verify and process the return or refund in accordance with our Return & Refund Policy.

30. Fraud and Abuse Prevention

We may use transaction, device, order, and website information to identify:

• Fraudulent payment activity
• Unauthorized orders
• Suspicious account behavior
• Return abuse
• Security threats
• Attempts to interfere with the website

Such processing is intended to protect customers, payment systems, and our business.

31. Do Not Track and Browser Controls

Browsers and devices may provide privacy settings or signals that allow users to manage cookies and certain tracking technologies.

The operation and availability of these controls vary by browser, device, technology provider, and applicable legal requirements.

Customers can also use available cookie preference tools on the website, where provided.

32. Third-Party Websites

Olivaren.com may contain links to websites or services operated by independent third parties.

We do not control the privacy practices of independent third-party websites.

If you leave olivaren.com through an external link, you should review the privacy policy of the third-party service before submitting personal information.

33. Data Accuracy

Customers are encouraged to provide accurate and current information when:

• Placing an order
• Providing a shipping address
• Requesting support
• Requesting a return or refund

If personal information associated with your order is incorrect, contact support@olivaren.com as soon as possible.

34. Changes to Personal Information

If you need to request correction of personal information associated with a transaction, contact:

support@olivaren.com

Some information may not be changeable after an order has been fulfilled, payment has been processed, or records must be maintained for legal or financial purposes.

35. Data Minimization

We seek to collect and use personal information reasonably necessary for legitimate business purposes such as:

• Completing customer transactions
• Delivering products
• Providing customer service
• Maintaining security
• Processing returns and refunds
• Meeting applicable legal obligations

We do not intentionally request sensitive information that is unnecessary for these purposes.

36. Privacy and Payment Security

Customers should never send the following information through ordinary email:

• Full credit or debit card numbers
• Card verification codes
• Banking passwords
• Account passwords
• One-time authentication codes

If payment information must be entered to complete a transaction, customers should use the designated checkout and payment interface on olivaren.com.

37. Cookies and Customer Choices

Users may be able to control certain cookies through:

• Website cookie preference controls, where available
• Browser settings
• Device settings
• Applicable provider controls

Blocking certain cookies may affect website functionality.

For additional information, please review the Cookie Policy available on olivaren.com.

38. Relationship With Other Policies

This Privacy Policy should be read together with our other customer-facing policies, including:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Cookie Policy
• Payment Methods Policy
• Cancel/Change Order Policy

Each policy covers a different aspect of using olivaren.com and purchasing from Olivaren.

39. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Website functionality
• Business practices
• Service providers
• Data-processing practices
• Security practices
• Legal requirements
• Customer privacy options

When this Privacy Policy is updated, the revised version will be posted on olivaren.com with an updated effective date.

We encourage users to review the current policy when necessary.

40. Contact Us

For questions about this Privacy Policy, personal information, privacy choices, or privacy requests, contact:

Privacy requests may be sent directly to support@olivaren.com.