Last Updated: August 19, 2026

At Olivaren, we want customers to have a clear and transparent process for returning eligible products and receiving refunds. This Return & Refund Policy applies to purchases made directly through olivaren.com, including bracelets, earrings, necklaces, and rings.

Summary

30-Day Return Policy

Customers may request a return within 30 days from the date the order is delivered.

The 30-day return period begins on the delivery date shown by the applicable shipping carrier's tracking information.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, the product must:

• Have been purchased directly from olivaren.com
• Be returned within the 30-day return period
• Be in its original condition
• Be unused and unworn
• Be returned with original tags, packaging, accessories, and components whenever applicable
• Not show signs of misuse, alteration, damage, or excessive wear caused after delivery
• Include sufficient order information to identify the original purchase

Olivaren sells jewelry products including:

• Bracelets
• Earrings
• Necklaces
• Rings

Each returned item will be inspected before a refund is approved.

How to Request a Return

To initiate a return, contact:

Email: support@olivaren.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Photos of the product if it arrived damaged, defective, or incorrect

Do not send a return package before receiving return authorization and return instructions from us.

Return Authorization

After receiving your return request, our support team will review the request to confirm whether it meets the conditions of this policy.

If the return is accepted, we will send return instructions and a prepaid return shipping label to the email address associated with your order.

Customers must use the approved return process to help ensure that the returned package can be properly identified and processed.

Free Return Shipping

Eligible returns have free return shipping.

Olivaren provides the return shipping label at no cost to the customer after the return request has been reviewed and accepted.

There is no charge for the prepaid return label.

How to Use the Return Label

If your return is approved:

• We will send a prepaid return shipping label to your email.
• Download the return label.
• Print the label.
• Pack the jewelry securely in suitable protective packaging.
• Attach the prepaid label to the outside of the package.
• Remove or cover any previous shipping labels or barcodes.
• Send the package using the carrier specified on the return label.

We recommend retaining your return shipping receipt and tracking information until the refund has been completed.

Return Address

Approved returns will be directed to:

Customers should follow the return instructions provided by email before mailing a return.

Packages sent without authorization or outside the provided return procedure may experience processing delays.

Restocking Fee

Olivaren does not charge a restocking fee for eligible returns.

Restocking Fee: $0

There are no storage, handling, or restocking charges deducted from an approved refund.

Return Inspection

After the returned package is received, we will inspect the product to determine whether it meets the return conditions described in this policy.

The inspection may verify:

• Product identity
• Product condition
• Signs of use or wear
• Damage or alteration
• Included packaging and accessories
• Whether the returned product matches the original order

After inspection, we will notify you whether the return has been approved or rejected.

Refund Processing

If the returned product is approved after inspection, the refund will be processed within 7 business days.

The refund will be issued to the original payment method used for the purchase.

Depending on your bank, credit card issuer, or payment provider, additional time may be required for the refunded amount to appear in your account after we issue the refund.

Olivaren does not control processing times imposed by banks, card issuers, or payment providers.

Refund Amount

For an approved return, the refund generally includes the amount paid for the returned product and applicable taxes associated with that product.

The prepaid return shipping label is provided free of charge and is not deducted from the refund.

The original outbound shipping fee is generally not refundable, unless:

• The product received was defective
• The product received was damaged
• The incorrect product was sent
• The return resulted from an error by Olivaren
• Refund of the shipping charge is otherwise required by applicable law

Refund Example

For example, if a customer purchases an eligible necklace for $50.00 and pays a $6.99 standard shipping fee, then later requests an ordinary return:

• Product price: $50.00
• Return shipping fee: $0
• Restocking fee: $0
• Eligible product refund: $50.00, plus applicable refundable product taxes
• Original $6.99 outbound shipping fee: generally not refundable for an ordinary return

If the return is caused by an incorrect, damaged, or defective item sent by Olivaren, applicable original shipping charges may also be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Missing components

contact support@olivaren.com as soon as possible.

Please provide your order number and photographs showing the issue when applicable.

We will review the matter and provide the appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Approved returns involving damaged, defective, or incorrect products will not incur a return shipping fee or restocking fee.

Non-Returnable Items

A product may be ineligible for return if:

• The return request is made outside the 30-day return window
• The product was not purchased from olivaren.com
• The product has been worn, used, altered, or intentionally damaged
• The product has been modified after delivery
• The returned product does not match the product originally purchased
• The return cannot be reasonably linked to a valid Olivaren order

These restrictions do not limit any rights that cannot legally be excluded under applicable consumer protection laws.

Earrings and Hygiene

For earrings, customers should avoid wearing or using the product if they intend to return it.

Returned earrings must satisfy the same unused and unworn condition requirements described in this policy.

If an item cannot legally be returned for health or hygiene reasons after use, any applicable legal restrictions will apply.

Exchanges

If you would like a different product, size, or style, contact support@olivaren.com within the 30-day return period.

Our team will advise whether an exchange is available for the requested item.

If a direct exchange cannot be completed, you may be asked to return the original eligible item for a refund and place a new order for the preferred product.

Eligible approved exchange returns do not incur a return shipping fee or restocking fee.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@olivaren.com.

Cancellation cannot be guaranteed after an order has entered fulfillment or has been transferred to the shipping carrier.

If an order can no longer be canceled, you may request a return after delivery in accordance with this Return & Refund Policy.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete delivery address, we will review the order after the package is received.

Any refund will be determined based on the condition of the returned merchandise and the circumstances of the shipment.

Customers should contact support@olivaren.com if tracking shows that a package is being returned to sender.

Refunds to the Original Payment Method

Refunds are issued to the original payment method whenever possible.

We do not normally send refunds to a different credit card, bank account, digital wallet, or other payment method than the method originally used for the transaction.

This helps protect customers against unauthorized refund requests and payment fraud.

Late or Missing Refunds

If you have received confirmation that a refund was processed but have not yet received the funds:

• Check your original payment account
• Contact your bank, card issuer, or payment provider
• Allow for any additional processing period imposed by your financial institution

If the refund still cannot be located after your payment provider's normal processing period, contact support@olivaren.com with your order information.

Return Package Responsibility

Customers must package returned products securely to help prevent loss or damage during return transportation.

When using the prepaid return label provided by Olivaren, retain the carrier receipt or tracking information until your return has been completed.

Olivaren may need the tracking information to investigate a package that is delayed or lost while being returned.

Privacy and Return Information

Personal information submitted during a return or refund request is used to process the request, verify the transaction, prevent fraud, communicate with the customer, and complete any applicable refund.

Such information may include:

• Name
• Email address
• Shipping address
• Order number
• Product information
• Payment-related transaction information
• Return tracking information
• Photographs submitted as part of a claim

Information is handled in accordance with the Privacy Policy and Cookie Policy available on olivaren.com.

Policy Changes

Olivaren may update this Return & Refund Policy when business procedures, legal requirements, or customer service practices change.

The version applicable to your purchase will be determined according to the policy and consumer rights in effect when your transaction occurred, subject to applicable law.

Updates will be published on olivaren.com with a revised effective date.

Contact Information

For questions regarding returns, refunds, damaged products, exchanges, or return shipping, contact: