Last Updated: August 19, 2026

These Terms of Service govern your access to and use of olivaren.com and your purchase of products from Olivaren.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, you should not use the website or complete a purchase.

These terms are intended to provide clear information about your rights, responsibilities, purchases, payments, shipping, returns, website use, and communication with Olivaren.

Summary

1. About Olivaren

This website is operated by Olivaren.

Our business contact information is:

Throughout these Terms, the words “Olivaren,” “we,” “us,” and “our” refer to Olivaren.

The words “customer,” “you,” and “your” refer to any individual who accesses the website, creates an order, or purchases a product from us.

2. Eligibility to Use the Website

By using olivaren.com, you represent that:

• You are legally capable of entering into a binding purchase agreement under applicable law.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website to commit fraud, violate another person's rights, interfere with website security, or engage in unlawful conduct.

If you are not legally permitted to enter into a purchase agreement in your jurisdiction, you should not place an order without appropriate authorization.

3. Products Sold on the Website

Olivaren sells jewelry products, including:

• Bracelets
• Earrings
• Necklaces
• Rings

Product information may include descriptions, photographs, dimensions, available options, pricing, materials, and other relevant details.

We make reasonable efforts to present product information accurately and clearly.

Because colors and appearance may vary slightly depending on screen settings, lighting, photography, or display technology, minor visual differences may occur.

Such differences do not affect any rights you may have if a product is materially different from its description, defective, damaged, or incorrect.

4. Product Availability

Products are offered subject to availability.

Adding a product to a shopping cart does not reserve inventory.

An order is not considered accepted solely because a customer submits payment information.

If an ordered product becomes unavailable after an order is placed, we may cancel the affected item or order and issue an appropriate refund to the original payment method.

We will not intentionally charge customers for products that we cannot fulfill.

5. Product Pricing

All product prices displayed on olivaren.com are shown in U.S. dollars unless otherwise stated.

The product price displayed on the applicable product page and checkout page will apply to the order, subject to correction of clear technical or pricing errors.

Customers will be given an opportunity to review pricing before completing payment.

We do not intentionally use hidden product charges.

6. Taxes

Applicable product taxes, if required, are calculated and displayed during checkout before the customer completes the transaction.

Tax obligations may vary depending on the delivery address and applicable law.

The standard shipping charge is currently $6.99 per order, and no tax is charged on that shipping fee under our stated shipping configuration.

The final amount payable will be displayed before the customer confirms the order.

7. Shipping Charges

Olivaren charges a flat standard shipping fee of $6.99 per order for eligible U.S. orders.

The standard shipping fee does not vary based on:

• Product category
• Number of eligible items
• Order value
• Supported U.S. destination

There are no undisclosed standard shipping surcharges.

Any charge payable by the customer is displayed before payment is completed.

8. United States Shipping Only

Olivaren currently ships only within the United States.

We do not offer international shipping.

Orders requiring delivery outside the United States cannot be fulfilled under our current shipping policy.

Customers are responsible for providing a complete and accurate U.S. shipping address.

9. Order Cut-Off and Processing

Our order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed after 5:00 PM ET begin processing on the next business day.

Our standard handling and preparation time is:

1–2 business days, Monday through Friday.

Handling may include:

• Payment and order verification
• Product preparation
• Packaging
• Shipping label creation
• Transfer to the applicable carrier

10. Shipping and Delivery Time

After processing, estimated shipping transit time is:

2–5 business days, Monday through Friday.

The estimated total delivery period is therefore approximately:

3–7 business days, consisting of: 1–2 business days handling, 2–5 business days transit

Some packages may arrive earlier than estimated.

Delivery estimates are not absolute guarantees because carrier delays, weather, transportation interruptions, or other circumstances outside our direct control may affect the final delivery date.

11. Shipping Carriers

Olivaren may use:

• USPS
• UPS
• FedEx

The specific carrier used for a customer order may depend on destination, fulfillment requirements, and carrier availability.

Selecting standard shipping does not guarantee use of a particular carrier.

12. Order Confirmation

After an order is submitted, customers may receive an order confirmation electronically.

The confirmation is intended to acknowledge that we received the order.

We may review the order for:

• Payment authorization
• Product availability
• Address accuracy
• Suspected fraud
• Pricing or technical errors

An order may be canceled if it cannot be properly fulfilled.

If payment has already been collected for a canceled order, an appropriate refund will be issued.

13. Payment Authorization

Customers must provide valid and authorized payment information.

By submitting an order, you represent that you are authorized to use the payment method provided.

A payment transaction may be declined, delayed, or canceled by a bank, card network, payment processor, or other payment provider.

We are not responsible for independent decisions made by a customer's financial institution.

14. Fraud Prevention

We may review transactions for reasonable fraud-prevention purposes.

We may request additional information if necessary to verify an order.

We may refuse or cancel an order where there is a reasonable indication of:

• Unauthorized payment activity
• Fraud
• Identity misuse
• Transaction manipulation
• Abuse of promotions
• Unlawful activity

Any fraud-prevention action will be taken in accordance with applicable law.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact:

support@olivaren.com

Contact us as soon as possible after placing the order.

We cannot guarantee changes or cancellations after an order has entered fulfillment or has been transferred to the shipping carrier.

If an order can no longer be canceled, you may request a return after delivery if the item qualifies under our Return & Refund Policy.

16. 30-Day Return Policy

Eligible products purchased directly from olivaren.com may be returned within 30 days from the date of delivery.

To qualify, returned merchandise must satisfy the conditions described in our Return & Refund Policy.

Generally, eligible returned items should:

• Be in original condition
• Be unused
• Be unworn
• Include original tags, packaging, accessories, or components when applicable
• Not have been altered or intentionally damaged

The detailed return procedure is provided in the Return & Refund Policy.

17. Return Shipping

Approved eligible returns receive free return shipping.

After a return request is reviewed and accepted, we will send a prepaid return label to the customer's email address.

The customer must:

• Download the prepaid label.
• Print the label.
• Package the product securely.
• Attach the label to the package.
• Return the package according to the provided instructions.

There is no charge to the customer for an approved prepaid return label.

18. Return Address

Approved returns are directed to:

Customers should obtain return approval and instructions before sending a package.

19. Restocking Fees

Olivaren does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

There is also no separate storage fee for eligible returns.

20. Refunds

Once an eligible returned product is received, inspected, and approved, we process the refund within 7 business days.

Refunds are generally issued to the original payment method.

Additional posting time may be imposed by the customer's:

• Bank
• Credit card issuer
• Digital wallet provider
• Payment processor

We do not control those external processing times.

21. Original Shipping Charges

For an ordinary customer-initiated return, the original $6.99 outbound shipping charge is generally not refundable.

The original shipping charge may be refunded where:

• We sent the wrong product.
• The product arrived damaged.
• The product was defective.
• The return resulted from our fulfillment error.
• Applicable law requires the charge to be refunded.

Nothing in these Terms limits any non-waivable consumer rights.

22. Damaged, Defective, or Incorrect Products

Customers should inspect their order after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact:

support@olivaren.com

Please include:

• Order number
• Description of the problem
• Photographs where appropriate

We will review the issue and provide an appropriate resolution, which may include:

• Return
• Replacement
• Refund

Approved returns involving our error do not incur return shipping or restocking fees.

23. Exchanges

Customers who wish to exchange an eligible product should contact support@olivaren.com within the applicable 30-day return period.

Exchange availability may depend on product inventory.

If a direct exchange is unavailable, the customer may be asked to return the original product for a refund and place a new order.

24. Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before completing checkout.

This includes:

• Full recipient name
• Street address
• Apartment, suite, or unit number when applicable
• City
• State
• ZIP code

An incorrect or incomplete address may result in shipping delays, failed delivery, or return to sender.

If you identify an address error after placing an order, contact support@olivaren.com as soon as possible.

Address changes cannot be guaranteed once fulfillment has started.

25. Carrier Delays

Delivery may occasionally be affected by events outside our reasonable control, including:

• Severe weather
• Carrier network disruption
• Transportation delays
• Unusually high shipping volumes
• Natural events
• Government restrictions
• Other unexpected carrier-related circumstances

We will provide reasonable assistance where tracking indicates an unusual shipment problem.

26. Website Accuracy

We make reasonable efforts to keep the website accurate and up to date.

However, occasional errors may occur involving:

• Product descriptions
• Pricing
• Availability
• Images
• Technical information
• Shipping information
• Typographical errors

If an error materially affects an order before fulfillment, we may contact the customer, correct the information, or cancel and refund the affected transaction.

We will not intentionally use inaccurate information to mislead customers.

27. Promotions and Discount Codes

Any promotion, sale, coupon, or discount may be subject to specific terms displayed with the promotion.

Unless otherwise stated:

• Discounts cannot be exchanged for cash.
• Promotions apply only during the stated promotional period.
• Discount eligibility may be limited to qualifying products or orders.
• A promotion may not be combined with another offer if stated in the applicable promotional terms.

Any applicable restrictions will be disclosed before purchase.

28. Intellectual Property

The website and its original content may include:

• Brand names
• Product descriptions
• Text
• Graphics
• Logos
• Layout
• Photographs
• Design elements

These materials may be protected by applicable intellectual property laws.

You may use the website for personal shopping and informational purposes.

You may not unlawfully copy, reproduce, distribute, exploit, or misrepresent protected website content.

29. Prohibited Website Use

You may not use olivaren.com:

• For unlawful purposes
• To submit fraudulent orders
• To impersonate another person
• To distribute malware
• To interfere with website security
• To scrape or harvest data unlawfully
• To violate intellectual property rights
• To attempt unauthorized access to systems or accounts
• To interfere with the website's normal operation

We may restrict access where reasonably necessary to protect customers, our systems, or legal rights.

30. Third-Party Services

Certain functions may rely on third-party providers, such as:

• Payment processors
• Shipping carriers
• Analytics providers
• Website hosting providers
• Security providers

These parties may process information only as necessary for their respective services and subject to applicable contractual and legal requirements.

Their services may also be governed by their own terms and privacy practices.

31. External Links

The website may occasionally contain links to third-party websites or services.

Olivaren does not control independent third-party websites.

The presence of a link does not necessarily mean we endorse every statement, service, or practice of that third party.

Customers should review the terms and privacy policies of external websites they choose to use.

32. Privacy

We handle personal information in accordance with our Privacy Policy.

Information may be processed for legitimate business purposes including:

• Completing purchases
• Processing payments
• Delivering orders
• Providing customer support
• Preventing fraud
• Managing returns
• Complying with legal obligations

Customers should review our Privacy Policy for additional details.

33. Cookies and Tracking Technologies

Olivaren may use cookies and similar technologies to support:

• Website functionality
• Shopping cart operation
• Security
• Session management
• Analytics
• Customer preferences
• Advertising or measurement where legally permitted

Detailed information about cookies, tracking technologies, and customer choices is provided in our Cookie Policy.

34. Electronic Communications

By contacting us or placing an order electronically, you agree that we may communicate with you electronically where legally permitted.

Communications may include:

• Order confirmations
• Shipping notices
• Return instructions
• Refund notifications
• Customer service responses
• Security or account-related messages

Marketing communications, where used, are subject to applicable consent and opt-out requirements.

35. Limitation of Liability

To the fullest extent permitted by applicable law, Olivaren is not liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the website.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.

Nothing in these Terms limits legal rights relating to:

• Fraud
• Intentional misconduct
• Defective products
• Personal injury where liability cannot legally be excluded
• Mandatory consumer protections

36. No Waiver of Consumer Rights

These Terms do not override any mandatory rights provided to customers under applicable consumer protection law.

If any provision of these Terms conflicts with a right that cannot legally be waived, the applicable law will control to the extent of that conflict.

37. Indemnification

To the extent permitted by law, you agree to be responsible for losses caused by your unlawful misuse of the website, fraud, unauthorized conduct, or intentional violation of these Terms.

This provision does not impose liability on customers beyond what is permitted under applicable law.

38. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

The invalid provision will be interpreted or limited only as necessary to make it enforceable where legally possible.

39. No Transfer of Customer Rights

Nothing in these Terms is intended to unlawfully transfer, eliminate, or reduce mandatory legal protections available to customers.

Your statutory rights remain available where applicable.

40. Governing Law

These Terms are governed by applicable laws of the United States and the laws applicable to our business location, subject to any mandatory consumer protection laws that may apply to the customer.

Nothing in this section prevents a customer from relying on legal protections that cannot be waived by contract.

41. Changes to These Terms

We may update these Terms of Service when necessary to reflect:

• Business changes
• Operational updates
• Website changes
• Legal requirements
• Security practices
• Payment procedures
• Shipping or return procedures

The current version will be published on olivaren.com with an updated effective date.

Changes will not retroactively remove rights that have already accrued to customers under applicable law.

42. Relationship With Other Policies

These Terms should be read together with our other customer-facing policies, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Payment Methods Policy
• Cancel/Change Order Policy

Where a more specific policy addresses a particular topic, the specific policy should be read together with these Terms.

43. Contact Information

If you have questions about these Terms of Service, an order, payment, shipping, return, refund, or website use, contact: