Cancel/Change Order

At Olivaren, we understand that customers may occasionally need to cancel an order or request a change after checkout.

This policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens if an order has already entered processing or shipment.

Summary

Order Cut-Off Time	5:00 PM Eastern Time (ET)
Handling Time	1–2 business days, Monday through Friday
Cancellation Requests	Accepted for review before the order has been processed or shipped
Order Changes	Accepted for review before fulfillment begins
Guaranteed Cancellation	No; requests depend on order status
Changes After Shipment	Not available
Return Option After Shipment	Eligible products may be returned under the 30-day Return & Refund Policy
Cancellation Fee	$0 for successfully canceled orders
Change Fee	$0 for successfully approved order changes
Customer Support	support@olivaren.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET

1. Scope of This Policy

This Cancel / Change Order Policy applies to orders placed directly through olivaren.com for jewelry products including:

• Bracelets
• Earrings
• Necklaces
• Rings

This policy applies only to requests made before an order has been shipped.

Once an order has been transferred to the shipping carrier, cancellation or modification is generally no longer possible.

2. How to Request an Order Cancellation

To request cancellation of an order, contact:

support@olivaren.com

Please include:

• Full name
• Order number
• Email address used for the order
• A clear request to cancel the order

We recommend contacting us as soon as possible after placing the order.

3. How to Request an Order Change

If you need to change an order, contact support@olivaren.com.

Please provide:

• Full name
• Order number
• Email address used for the order
• The exact change you are requesting

Possible requests may include:

• Correcting a shipping address
• Changing a product variant
• Changing a product quantity
• Removing an item
• Correcting customer information

Changes are subject to order status and product availability.

4. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before the cut-off time may begin processing according to our normal fulfillment schedule.

Orders placed after 5:00 PM ET begin processing on the next business day.

Because order preparation may begin quickly, customers should submit cancellation or modification requests as soon as possible.

5. Processing and Handling Time

Our standard handling time is 1–2 business days, Monday through Friday.

During this period, an order may move through payment verification, order review, product preparation, packaging, shipping label creation, and carrier handoff.

Once one or more of these fulfillment stages has been completed, cancellation or modification may no longer be possible.

6. Cancellation Is Not Guaranteed

Submitting a cancellation request does not automatically cancel the order.

A cancellation is confirmed only after Olivaren reviews the order status and confirms that fulfillment can still be stopped.

If the order has already been packed, prepared for carrier pickup, assigned to a shipment, or transferred to USPS, UPS, or FedEx, the cancellation request may be declined.

7. Order Changes Are Not Guaranteed

Order changes are also subject to fulfillment status. We cannot guarantee changes after processing has started.

If a requested product change is unavailable, we may not be able to modify the order. In such cases, the original order may continue unless cancellation is still possible.

8. Shipping Address Changes

Customers are responsible for reviewing shipping information before completing checkout.

If you notice an incorrect shipping address, contact support@olivaren.com as soon as possible with both the incorrect address currently on the order and the complete corrected shipping address.

We can only update the address if the order has not progressed too far into fulfillment. Once an order has shipped, Olivaren cannot guarantee address changes.

9. Product Changes

Customers may request changes to product type, product size, product style or variation, or quantity. Any product change is subject to product availability, price differences, and order processing status.

If a replacement product costs more than the original item, additional payment may be required before the change can be completed. If it costs less, any applicable difference may be refunded to the original payment method.

10. Removing an Item From an Order

If you request removal of an item before fulfillment and the request is approved, the amount paid for that item and any applicable associated product taxes will be refunded to the original payment method.

Shipping charges will be adjusted only if the approved order change affects the shipping amount under the applicable shipping policy. Because Olivaren currently charges a flat $6.99 standard shipping fee per order, removing one item from a multi-item order will not normally remove the shipping fee if the remaining order is still shipped.

11. Adding Items to an Existing Order

We may not be able to add new items to an existing completed order. If an item cannot be added, customers may place a separate order through olivaren.com, which may incur its own applicable shipping charge.

12. Cancellation Fees

Olivaren does not charge a cancellation fee for an order that is successfully canceled before shipment.

Cancellation Fee: $0

No restocking fee applies to an order that is canceled before shipment.

13. Order Change Fees

Olivaren does not charge a separate administrative fee for an approved order modification.

Order Change Fee: $0

However, a change that increases the product price may require payment of the price difference.

14. Successfully Canceled Orders

If an order is successfully canceled before shipment, the cancellation will be processed and any collected payment for the canceled order will be refunded to the original payment method, including the product amount, applicable product taxes, and the shipping fee charged on the canceled order.

15. Refund Timing for Canceled Orders

If payment has already been captured, we will initiate the applicable refund after the cancellation is confirmed. Refund processing may require up to 7 business days on our side, after which your financial institution may require additional processing time.

16. Payment Authorization Holds

In some cases, a payment provider may place an authorization hold rather than immediately completing the final charge. If an order is canceled before the transaction is fully settled, the payment provider may release or reverse the authorization according to its own timeline.

17. Orders That Have Already Shipped

Once an order has been shipped (transferred to USPS, UPS, or FedEx with confirmed carrier acceptance), it generally cannot be canceled or changed through this policy.

If you no longer want the product after shipment, you may request a return after delivery under our 30-day Return & Refund Policy.

18. Returns After an Unsuccessful Cancellation

If a cancellation request cannot be completed because the order has already shipped, eligible returns are governed by our Return & Refund Policy (30-day return window, free return shipping with prepaid label, $0 restocking fee, and refund within 7 business days).

19. Refusing a Package

Customers should not refuse a package as a substitute for following the approved return procedure unless specifically instructed to do so by Olivaren, as refusal may delay processing.

20. Incorrect or Incomplete Shipping Address

If a customer provides an incorrect or incomplete shipping address and the order has not yet shipped, we will make reasonable efforts to correct it when contacted promptly. Once shipped, incorrect addresses may cause delays, failed delivery, or return to sender.

21. Orders Returned to Sender

If an order is returned to Olivaren because of an incorrect, incomplete, or undeliverable address, we will review the returned package after receipt and contact you to determine the appropriate next step.

22. Damaged or Defective Items

Customers should not use this cancellation policy for a product that has already been delivered damaged, defective, or incorrect. Instead, contact support@olivaren.com with your order number, description, and photographs.

23. Duplicate Orders

If you accidentally place a duplicate order, contact support@olivaren.com as soon as possible with all affected order numbers. Cancellation is subject to fulfillment status limitations.

24. Suspected Fraud or Unauthorized Orders

If you believe an order was placed without your authorization, contact us immediately at support@olivaren.com. We may cancel an order where there is a reasonable indication of unauthorized or fraudulent activity.

25. Orders Canceled by Olivaren

Olivaren may cancel an order when reasonably necessary (e.g., product unavailability, payment authorization failure, technical/pricing error, unvalidated shipping info, or suspected fraud). If canceled after payment, the amount will be refunded to the original payment method.

26. Product Availability

An approved change depends on available inventory. We cannot guarantee replacement product availability during review. If unavailable, we may offer retaining the original order or canceling the affected item.

27. Price Differences After an Order Change

If a replacement product costs more, additional payment may be required. If it costs less, the difference will be refunded to the original payment method. Taxes will be recalculated when necessary.

28. Promotional Pricing and Order Changes

If an order was placed using a promotional discount or sale price, modifications may affect the promotion, and replacement items will be subject to their own applicable terms.

29. Customer Responsibility

To help us process requests efficiently, please contact us promptly, provide correct order numbers, clearly describe requested changes, and monitor your email for responses.

30. Confirmation of Changes

An order should be considered changed or canceled only after you receive confirmation from Olivaren. Submitting a request alone does not guarantee that fulfillment has stopped.

31. Email Communication

Cancellation and order-change requests should be sent to support@olivaren.com. We use email to confirm identity, verify changes, and provide refund information.

32. Privacy

Information submitted during cancellation or modification requests (such as name, email, order number, shipping and product info) is handled in accordance with our Privacy Policy.

33. Relationship With Other Policies

This policy works alongside our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment Methods Policy to ensure clear and transparent operations.

34. Policy Updates

Olivaren may update this Cancel / Change Order Policy when fulfillment procedures or legal requirements change. Updated terms will be published on olivaren.com with a revised effective date.

35. Contact Information

For cancellation requests, order modifications, shipping-address corrections, or questions about an existing order, contact:

Store: Olivaren
Website: olivaren.com
Address: 56 Long Lots Rd, Westport, CT 06880-3831, United States
Email: support@olivaren.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)