Privacy Policy

Last updated: October 2026

At Olivaren, we respect your privacy and are committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how Olivaren collects, uses, discloses, stores, and protects personal information when you visit olivaren.com, place an order, contact customer support, request a return or refund, or otherwise interact with our website and services.

This policy applies to information collected through olivaren.com and communications directly related to purchases and customer service.

Summary

Store	Olivaren
Website	olivaren.com
Products	Bracelets, earrings, necklaces, and rings
Information We May Collect	Contact, order, shipping, transaction, device, website usage, and customer service information
Primary Uses	Order fulfillment, payment processing, delivery, customer support, returns, refunds, security, fraud prevention, website operation, and legal compliance
Payment Information	Payment transactions may be processed through authorized third-party payment service providers
Cookies	Cookies and similar technologies may be used for essential website functions, preferences, analytics, security, and other permitted purposes
Sale of Personal Information	We do not sell personal information for monetary payment
Customer Requests	Privacy requests may be submitted to support@olivaren.com
Business Address	56 Long Lots Rd, Westport, CT 06880-3831, United States
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET

1. Who We Are

Store: Olivaren
Website: olivaren.com
Address: 56 Long Lots Rd, Westport, CT 06880-3831, United States
Email: support@olivaren.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Throughout this Privacy Policy, “Olivaren,” “we,” “us,” and “our” refer to Olivaren.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

You may provide information when you:

Place an order
Complete checkout
Contact customer support
Request a return or refund
Request an order change or cancellation
Report a damaged, defective, missing, or incorrect item
Subscribe to communications when such an option is available
Submit another form through our website

This information may include full name, billing address, shipping address, email address, telephone number, order number, products purchased, product preferences, return/refund info, customer service communications, photographs or supporting info submitted with a claim, and other voluntarily provided info.

3. Order and Transaction Information

When you purchase jewelry through olivaren.com, we may process information related to the transaction, including order number, products ordered, quantities, prices, discounts, shipping charges, applicable taxes, payment status, billing/shipping information, date and time, fulfillment status, tracking info, return status, and refund status.

We use this information primarily to process, fulfill, support, and maintain records of customer transactions.

4. Payment Information

Payment information necessary to complete a transaction may be submitted to authorized payment processors or financial service providers used by the website.

Depending on the payment method selected, payment-related information may include cardholder name, billing address, payment method, payment authorization information, and transaction identifiers.

Full payment card information may be handled directly by the applicable payment provider rather than stored directly by Olivaren.

5. Information Collected Automatically

When you visit olivaren.com, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, approximate location, pages viewed, referring pages, date and time, website interactions, session information, shopping cart activity, cookie identifiers, device identifiers, diagnostic information, and website performance information.

6. Cookies and Similar Technologies

Olivaren may use cookies and similar technologies on olivaren.com to keep the website operational, maintain shopping cart contents, remember customer preferences, provide website security, prevent fraudulent activity, measure website usage, support analytics, and support advertising or measurement functions where permitted.

7. Essential Cookies

Some cookies or similar technologies may be necessary for core website functions such as shopping cart functions, checkout, security, authentication, fraud prevention, session management, and customer privacy preferences.

8. Analytics and Performance Technologies

Where enabled, analytics or performance technologies may collect information about how visitors interact with olivaren.com to understand website performance, identify technical problems, and improve usability.

9. Advertising and Measurement Technologies

If advertising or marketing measurement technologies are enabled, they may be used to measure advertising effectiveness, understand interactions with ads, measure conversions, prevent fraud, limit repetitive advertising, and improve campaign performance.

10. How We Use Personal Information

We may use personal information for order processing, shipping and delivery, customer support, returns and refunds, fraud prevention and security, website operation, and legal and compliance purposes.

11. How We Share Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business and provide our services, including payment processors, shipping carriers, hosting providers, e-commerce platform providers, security providers, customer support technology providers, analytics providers, advertising providers, and professional advisers.

12. Shipping Providers

When you place an order, information required for delivery may be shared with assigned shipping carriers such as USPS, UPS, or FedEx.

13. Payment Service Providers

Payment transactions may be handled by third-party payment processors. Olivaren does not require customers to send full payment card details by ordinary customer-support email.

14. Business and Legal Disclosures

Personal information may be disclosed where reasonably necessary to comply with applicable law, respond to valid legal process, investigate suspected fraud, protect customers or legal rights, enforce policies, protect website security, or in connection with a legitimate business restructuring.

15. Sale of Personal Information

Olivaren does not sell personal information for monetary payment.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate legal, tax, accounting, and business purposes.

17. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

18. Customer Privacy Choices

Depending on applicable law, customers may have rights to request access, correction, deletion, information about processing activities, withdrawal of consent, or opt-out choices.

19. How to Submit a Privacy Request

Privacy-related requests may be submitted to support@olivaren.com with enough information for us to understand and verify your request.

20. Identity Verification

Before providing, correcting, or deleting certain personal information, we may take reasonable steps to verify the requester's identity by confirming information associated with an existing order or customer interaction.

21. Authorized Requests

Where applicable law allows another person to submit a privacy request on a customer's behalf, we may request reasonable evidence of authorization.

22. Non-Discrimination

We will not unlawfully discriminate against a customer solely because the customer exercised an applicable privacy right.

23. California Privacy Rights

California residents may have specific privacy rights regarding access, correction, deletion, and opt-out choices. Requests may be submitted to support@olivaren.com.

24. International Visitors

Olivaren currently sells and ships products only within the United States. Where data protection law legally applies, we handle requests in accordance with that law.

25. Legal Bases Where Required

Where applicable law requires identifying a legal basis for processing, processing may be based on contract performance, legal obligations, legitimate business interests, or consent.

26. Children's Privacy

Olivaren is an online jewelry store and is not directed toward children. We do not knowingly collect personal information directly from children.

27. Email Communications

We send transactional communications relating to orders, payment status, shipping, delivery, returns, refunds, customer service, and security issues.

28. Customer Service Communications

When you contact support@olivaren.com, we retain communications and related info as necessary to respond, maintain records, resolve disputes, and prevent fraud.

29. Returns, Refunds, and Privacy

Information submitted during a return or refund request is used to verify and process the return or refund in accordance with our Return & Refund Policy.

30. Fraud and Abuse Prevention

We may use transaction, device, order, and website information to identify fraudulent payment activity, unauthorized orders, return abuse, and security threats.

31. Do Not Track and Browser Controls

Browsers and devices may provide privacy settings or signals to manage cookies and tracking technologies, alongside website cookie preference tools where provided.

32. Third-Party Websites

Olivaren.com may contain links to independent third-party websites whose privacy practices we do not control.

33. Data Accuracy

Customers are encouraged to provide accurate and current information when placing orders or requesting support.

34. Changes to Personal Information

If you need to request correction of personal information associated with a transaction, contact support@olivaren.com.

35. Data Minimization

We seek to collect and use personal information reasonably necessary for legitimate business purposes.

36. Privacy and Payment Security

Customers should never send full credit card numbers, security codes, or account passwords through ordinary email.

37. Cookies and Customer Choices

Users may control certain cookies through website preference controls, browser settings, or device settings.

38. Relationship With Other Policies

This Privacy Policy works alongside our Terms of Service, Shipping Policy, Return & Refund Policy, Cookie Policy, Payment Methods Policy, and Cancel/Change Order Policy.

39. Changes to This Privacy Policy

Olivaren may update this Privacy Policy from time to time. The revised version will be published on olivaren.com with a revised effective date.

40. Contact Information

For questions about this Privacy Policy, personal information, or privacy requests, contact: